Terms of sale

Terms of sale

GENERAL TERMS AND CONDITIONS OF ONLINE SALE

Updated as of January 29, 2020

 

1. DEFINITIONS

1.1. These General Terms and Conditions of Sale ("GTC") are provided by the company JNPR (hereinafter "the Company"), a simplified joint-stock company (SAS) with a share capital of €19,435.22, registered with the Rouen Trade and Companies Register under number 880 814 033, represented by Valérie DE SUTTER, with its registered office at 31 Route de Fréville, 76190 Carville-la-Folletière, France. The non-premium-rate telephone number is +33 6 10 86 73 86, the email address is hello@jnprspirits.com, and the VAT number is FR24880814033.

1.2. The Company is the owner and publisher of the website www.jnprspirits.com (hereinafter "the Site"). The Site is hosted by Shopify Inc., headquartered at 150 Elgin Street, Suite 800, Ottawa, ON, K2P 1L4.

1.3. The publication director is Valérie De Sutter.

1.4. The Site offers the Customer (hereinafter "the Customer") the opportunity to purchase alcohol-free spirits (the “Products”).

1.5. Before using the Site, the Customer must ensure they have the technical means to access and order Products from the Site securely. The Customer must also ensure their device is in proper working condition and free of viruses.

 

2. APPLICATION AND ENFORCEABILITY OF THE GTC

2.1. These GTC define the conditions under which the Company sells its Products through the Site. They apply to all orders ("Orders") placed by the Customer.

2.2. The Customer declares having read and accepted these GTC before placing any Order.

2.3. Order confirmation implies acceptance of the GTC. The applicable version is that in force on the date of the Order.

2.4. Any opposing condition set by the Customer, unless expressly accepted by the Company, shall be unenforceable.

2.5. Failure by the Company to enforce any clause shall not be considered a waiver of its rights.

 

3. ORDERING PRODUCTS ON THE SITE

3.1. The Customer selects the desired Products and can access a summary of their Order at any time.

3.2. The summary lists selected Products and any additional charges (e.g., delivery fees). The Customer can modify the Order before confirming it.

3.3. To confirm the Order, the Customer must check the GTC acceptance box and click the validation icon. An unambiguous message such as “Order with obligation to pay” is displayed.

3.4. Upon confirmation, a binding contract is formed between the Customer and the Company.

3.5. After Order confirmation, the Customer provides delivery and, if applicable, billing details.

3.6. The Company sends an email confirmation summarizing the Order and delivery details.

3.7. The Customer then proceeds with payment.

 

4. PRICES AND PAYMENT TERMS

4.1. Prices are listed in euros (including and excluding taxes) on Product descriptions.

4.2. The total amount is shown in the Order summary before final confirmation.

4.3. Orders must be paid in euros by credit card unless agreed otherwise.

4.4. Payments are secured via Stripe. The Company does not store banking information.

4.5. The Customer guarantees they are authorized to use the selected payment method.

4.6. The Company reserves the right to suspend or cancel delivery in case of non-payment, fraud, or payment issues.

 

5. DELIVERY

5.1. Products can only be delivered within mainland France.

5.2. Delivery takes up to 14 business days from the date of the Order.

5.3. The Customer is notified by email when the Order is shipped.

5.4. The Customer must ensure all delivery and billing details remain accurate. If incorrect, the Company is not liable, and any second delivery will be charged.

5.5. The Company is not liable for third-party delivery issues or theft.

5.6. If the Customer is absent during delivery, the second attempt is at their expense.

5.7. For relay point delivery, parcels remain available for 9 days before being returned.

5.8. If a relay point is full, the carrier may choose another nearby.

5.9. The Customer may track delivery via the Customer Service listed in Article 6.

 

6. CUSTOMER SERVICE

6.1. For any inquiries, clarifications, or complaints, the Customer must first contact the Company's Customer Service to attempt to resolve the issue.

6.2. Customer Service is available Monday to Friday, from 10:00 AM to 6:00 PM, via the following:

  • Phone: +33 7 43 36 75 17

  • Email: hello@jnprspirits.com

  • Mail: 31 Route de Fréville, 76190 Carville-la-Folletière, France


    7. LEGAL AND COMMERCIAL WARRANTIES

    All products sold by the Company are covered by the legal conformity warranty and hidden defects warranty as defined by the French Consumer Code and Civil Code:

    • Article L.217-4: The seller delivers goods that conform to the contract and is liable for any non-conformity existing at the time of delivery.

    • Article L.217-5: The product is considered conforming if:

      1. It is suitable for the intended use;

      2. Matches the description provided;

      3. Possesses qualities reasonably expected based on public statements.

    • Article L.217-12: The Customer has 2 years from delivery to act on non-conformity.

    • Article 1641 Civil Code: The seller is liable for hidden defects that render the item unfit for its intended use.

    • Article 1648 para. 1 Civil Code: The action must be taken within 2 years of discovering the defect.

    If the Customer receives a defective or non-compliant product, they must notify the Company promptly by email at hello@jnprspirits.com or by registered mail.

    The Customer must provide proof of defects. If confirmed, the Company will provide return instructions and offer a replacement or refund (within 14 days).

     

    8. CUSTOMER OBLIGATIONS

    8.1. The Customer agrees to comply with these GTC.

    8.2. The Customer agrees to use the Site according to Company instructions.

    8.3. The Customer must not:

    • Use the Site illegally;

    • Copy, rent, distribute, modify, or decompile any content;

    • Attempt unauthorized access to the system;

    • Introduce viruses or malicious software;

    • Infringe on the Company's intellectual property;

    • Resell the Products;

    • Defame the Site or Company via social media or other means.

    8.4. If the Company believes the Customer violated these terms, it may block access and take legal action.

    9. RIGHT OF WITHDRAWAL

    9.1. According to Articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 days from the receipt of the last product in the Order to withdraw without giving any reason.

    9.2. The Customer may exercise this right by sending a clear statement to:

    9.3. The Company will confirm receipt of the withdrawal via a durable medium (e.g., email).

    9.4. Products must be returned in their original condition and packaging within 14 days. Return costs are borne by the Customer.

    9.5. The refund will be made using the same payment method, unless agreed otherwise, and within 14 days of receiving the withdrawal notice.

    9.6. The Customer is only liable for diminished value due to handling beyond what is necessary to verify the nature, characteristics, and functioning of the products.

     

    10. LIABILITY

    10.1. The Company takes all necessary steps to ensure the quality of the Products but cannot be held liable for:

    • Failures caused by the Customer;

    • Acts of third parties;

    • Force majeure.

    10.2. The Site may contain links to third-party websites. The Company is not responsible for their content or functioning.

    10.3. References or links do not imply endorsement.

    10.4. The Company is not responsible for site availability or external advertising content.

    10.5. The Company cannot be held responsible if the Customer’s device or email service rejects emails from the Company (e.g., due to spam filters).

    10.6. The Customer acknowledges and accepts these limitations of liability.

     

    11. SECURITY

    The Customer agrees not to compromise the security of the Site. Specifically, the Customer agrees not to:

    • Access or remain fraudulently in the Company’s information system.

    • Disrupt or hinder the system.

    • If violated, the Company may pursue legal action, including criminal liability under Articles 323-1 and following of the French Penal Code.


     

    12. INTELLECTUAL PROPERTY

    12.1. All elements of this Site, and the Site itself, are protected by copyright, trademark law, design rights, and/or other intellectual property rights. These elements are the exclusive property of the Company and are protected worldwide.

    12.2. All names, brands, logos, designs, stylized letters, and figurative marks displayed on the Site remain the sole property of the Company.

    12.3. Downloading or copying from the Site does not transfer any rights. The Customer may not:

    • Reproduce (except for personal use),

    • Publish, transmit, distribute,

    • Modify or create derivative works based on the Site or its elements,

    • Sell or participate in any sale related to the Site or its content.

    12.4. The Company grants the Customer a non-exclusive license to use the Site. This license is personal, non-transferable, and granted for the duration of Site use.

    12.5. Any use of the Company’s brand names, trademarks, or distinguishing signs is strictly prohibited without prior written consent.

     

    13. NEWSLETTER

    13.1. By ticking the relevant box or giving explicit consent, the Customer agrees to receive newsletters from the Company.

    13.2. If the Customer consents during the order process, they agree to receive commercial offers about similar products.

    13.3. Customers can unsubscribe from the newsletter at any time by clicking the unsubscribe link in any email.

     

    14. APPLICABLE LAW – JURISDICTION – MEDIATION

    14.1. These GTC are governed by French law.

    14.2. If the Customer is unable to resolve a dispute with Customer Service, they may contact the CM2C Mediation Service (free of charge) within one year at:

    14.3. If mediation fails, legal action may be brought according to the French Civil Procedure Code.

    15. PERSONAL DATA PROTECTION

    15.1. Personal data collected during orders are processed in compliance with the General Data Protection Regulation (GDPR). They are used for order management, customer service, and commercial communication (if consent is given).

    15.2. Customers may access, rectify, delete, or object to the use of their data by contacting the Company via the information in Article 6.

     

    16. TERMS OF THE CONTEST – “JNPR à Venise”

    16.1 – How to enter
    The contest runs from June 28 to July 3, 2025, and is open to any adult residing in mainland France. To participate, entrants must submit their phone number via the pop-up. One entry per person. The winner will be drawn on July 4, 2025, and contacted by SMS.

    16.2 – Prize
    The winner will receive one night for two at Hotel Ca’ Pisani in Venice, with breakfast included. The stay will be booked by JNPR for a date between January and June 2026, depending on hotel and winner availability. Transport, meals (except breakfast), and other expenses are not included. The prize is non-exchangeable and non-refundable.

     

    17. TERMS OF THE CONTEST – “GOLDEN TICKETS”

    17.1 – How to enter
    The contest runs on Sunday, July 20, 2025, from 8:00 AM to 11:59 PM. It’s open to any adult living in mainland France. To enter, place an order of at least €35 on www.jnprspirits.com during that time. One entry per qualifying order. Three winners will be drawn on July 21, 2025, and contacted by phone and email.

    17.2 – Prize
    Each winner receives two cocktail glasses designed by Agustina Bottoni, worth approximately €180 including tax. The prize will be shipped from August 10, 2025, to the address provided by the winner. The prize is non-exchangeable, non-refundable, and cannot be redeemed for cash. If unavailable, JNPR may substitute it with an item of equal value.

     

    APPENDIX 1: SAMPLE WITHDRAWAL FORM

    (Complete and return this form only if you wish to withdraw from the contract. Including your order number is recommended.)

    To:
    SAS JNPR
    31 Route de Fréville, 76190 Carville-la-Folletière, France
    Email: hello@jnprspirits.com

    I hereby notify you of my withdrawal from the contract concerning the sale of the following product(s):
    (Identify the product(s) you are returning)

    Ordered on: ……………..
    Received on: ……………..

    Name of Customer: ……………..
    Address of Customer: ……………..

    Signature of Customer (only if submitting this form in paper format):

    Date: ……………..

    For any further information, please contact Customer Service at hello@jnprspirits.com.