Claims

Do you have a complaint or a concern?

JNPR Spirits is committed to handling all complaints seriously, transparently, and as quickly as possible. This procedure is open to all stakeholders concerned by JNPR Spirits' activities, including customers, suppliers, employees, partners, distributors, and community members.

How to file a complaint?

You can contact us: by email at hello@jnprspirits.com, indicating "Complaint" in the subject line; by mail at the following address:

JNPR Spirits
31 route de Fréville76190
Carville-la-FolletièreFrance

To facilitate the processing of your request, please specify:

- the nature of the complaint or concern;
- the date or period concerned;
- any persons or entities involved;
- any information useful for understanding the situation.

How do we handle complaints?

We acknowledge receipt of your complaint within 5 working days; we analyze the situation and gather the necessary information; we provide a response within 30 days; if this deadline cannot be met, we will inform you and provide the new estimated timeframe.

Regarding order-related inquiries

Common inquiries concerning an order, delivery, return, or product defect continue to be handled by customer service at hello@jnprspirits.com.